Providing IT, desktop, and network support to a branch and virtual workplaces is one of the biggest challenges facing business organizations today.

Statistics show that most organizations have little or no local IT support at their branch offices. Some statistics show that only 5% of branch offices have any onsite IT personnel, depending upon the type of industry or business the organization supports. About 30% of organizations use service providers, or a combination of internal management with service providers, to oversee branch operations. I expect that figure to increase, considering the continued growth in the number of branch offices and virtual workers, the present economic condition with respect to organizations reducing head count, and the demands for quick and responsive application and IT system support.

“Convergence” is a hot technology term that has many meanings, depending on which manufacturer is using the term. In my perspective, convergence is simply defined as: the integration of multiple technology platforms into one collective network infrastructure. One example is our Motorola Wireless LAN/WAN solution. The Motorola wireless solution creates a wireless backbone that allows complete integration between data systems. These systems might be: desktop or laptop wireless computers, PDA devices, touch screen devices, barcode scanners, and/or voice communication devices. These devices could be portable phones, PDA wireless phones, nurse call systems, and walkie-talkie devices. SVP technology (Spectralink Voice Protocol) provides the ability to operate voice communications over the wireless LAN/WAN. The wireless business class switch provides multiple wireless channels in which separate voice or data components can operate independently or as an integrated network. Security can be maintained at different levels for each channel. This means a typical wireless client environment can now have the best of all wireless worlds all managed by one wireless switch solution:

• An unsecured wireless data network for its visitors to use for internet access

• A wireless data network with high security for its own internal users

• A voice wireless network for its internal local mobile voice users

• Additional wireless networks for other solutions

From the desk of Kevin Staley, CEO

At Integrated Systems, Inc, we are proud to be the premier voice and data IT support resource for the Kansas City metro region. In addition, we have established clients throughout the Midwest and Continental U.S., supporting over 1,000 clients in 12 states. While we provide quality IT voice and data service and support, we also excel in project rollout and support services related to almost any voice and data products. We specialize in creating infrastructures for organizations that have single or multiple locations with 1,000 users or less. Our team manages the system design, configuration, project management, implementation, training, and on-going support for these systems. We strive to maintain the highest level of quality, consistency, and “up” time by using only highly trained team members who have proven technology expertise.

Our clients range from small organizations with no in-house IT staff to larger organizations with in-house IT teams. We can serve as the sole IT support team to our clients or become a complimentary resource for clients who have in-house IT teams. Our expertise includes:

· Data servers
· Workstations & Laptops
· Microsoft applications
· Analog, Digital, VoIP and SIP based Telecom systems
· IP video security
· Computerized nurse call systems
· Wireless infrastructures
· Structured wiring solutions
· Managed Services such as:

• Onsite/Offsite Data backup\vaulting solutions
• Help Desk solutions
• Email/SPAM solutions
• Antivirus solutions
• System monitoring solutions

Our core philosophy is simple. Provide honest, timely solutions for our clients with responsive courteous service, and our clients will return time after time when their needs arise. Our results are reflected in our continued annual growth and ability to succeed during challenging economic times.

If you are a current IS client, thank you for your business. Please let us know what we can do to improve our service. If you are not currently an IS client, you are invited to call me directly to see what a GREAT service organization is all about!


Kevin Staley